E-Commerce & Omnichannel Intern

In Amina Muaddi’s world, shoes are much more than an accessory. They’re a powerful force: a source of passion, beauty and desire. Growing up between Jordan, Romania and Italy, Amina developed an eye for what taste-makers around the world truly want – that perfect blend of effortless glamour, impeccable craftsmanship and fashion-forward style. Something new and fresh, with its roots in timeless quality. Today, she’s turned her focus to her greatest project: Amina Muaddi shoes and accessories. Designed in Paris, made in Italy. The perfect fit for today’s taste-maker. About the Role As part of the AMINA MUADDI E-Business team, you will support the Head of department and the Digital Commerce & Customer Experience Executive in daily operations. You will help manage the website, support the customer care team in Milan and assist on CRM topics. The internship has a strong focus on international development (translations and new markets) and omnichannel coordination with retail teams. You will work closely with different teams to ensure smooth operations and a consistent customer experience across all markets. Key Missions Internationalization & Content • Support the rollout of new markets • Manage and update website translations (product pages, content) • Ensure consistency across all localized versions of the website E-commerce Front Operations • Assist with product and content updates on Shopify • Support catalog checks (SKU, basic data, stock visibility) • Monitor the website and report issues Customer Care & Back-Office Operations • Support daily customer care tasks (returns, exchnage, tracking, refunds) using tools such as Shopify, Gorgias, Baback and Global-e • Assist the Milan-based customer care team with their inquiries Omnichannel & Retail Coordination • Support the development of omnichannel services with retail teams • Help align processes between stores and e-commerce (returns, stock, customer journey) CRM & Digital Support • Assist in preparing newsletters via Klaviyo • Support basic campaign follow-up • Help maintain CRM data Reporting & Data • Assist in updating reports (sales, operations, customer insights) • Support basic analysis Who You Are Student in business, digital or marketing Fluent in French and English, Italian is a plus Strong interest in fashion and tech Organized and detail-oriented Comfortable with Excel and digital tools Hands-on and reliable Able to work in a fast-paced environment