Client Services Expert

JOB DUTIES & RESPONSIBILITIES · Provide high-level client service through multi-channels, mainly Phone call and Video Call. · Be responsible for taking and following up of client repair until a repair service is complete. · Be equipped with client service techniques and product repair knowledge · Achieve KPIs set by the organization (e.g. responsive lead time for client repair request, correctness of Preliminary Assessment including quotation and repair instructions, positive client feedback, etc.) · Drive and achieve personal and team goals KEY REQUIREMENTS & COMPETENCIES · College degree or above · Preferred 3 years of working experience in customer service, retail sales, aftersales or other customer service fields · Standard Mandarin, basic written and oral English communication skills · Proactive client excellence awareness and service skills are necessary · Projects management experience is a plus · Good at teamwork, with commercial mindset and can work under pressure ------------------------------------------- JOB DUTIES & RESPONSIBILITIES · Provide high-level client service through multi-channels, mainly Phone call and Video Call. · Be responsible for taking and following up of client repair until a repair service is complete. · Be equipped with client service techniques and product repair knowledge · Achieve KPIs set by the organization (e.g. responsive lead time for client repair request, correctness of Preliminary Assessment including quotation and repair instructions, positive client feedback, etc.) · Drive and achieve personal and team goals KEY REQUIREMENTS & COMPETENCIES · College degree or above · Preferred 3 years of working experience in customer service, retail sales, aftersales or other customer service fields · Standard Mandarin, basic written and oral English communication skills · Proactive client excellence awareness and service skills are necessary · Projects management experience is a plus · Good at teamwork, with commercial mindset and can work under pressure