Client Service Associate (Part-Time) – Uae Nationals

Richemont, l'un des leaders mondiaux du secteur du luxe, compte plusieurs Maisons spécialisées dans la joaillerie, l'horlogerie et les accessoires haut de gamme. Chaque Maison incarne fièrement une tradition de style, de qualité et de savoir-faire et Richemont s'efforce de préserver l'héritage et l'identité propres à chacune d'entre elles. Parallèlement, nous nous engageons à innover et à concevoir de nouveaux produits en accord avec les valeurs de nos Maisons, à travers un processus de créativité permanente. HOW WILL YOU MAKE AN IMPACT? Join Cartier as a Client Service Associate and play a key role in delivering a seamless after-sales experience. As an ambassador of the Maison, you will support clients throughout their service journey, ensuring every interaction reflects Cartier’s standards of excellence. As a UAE National, this role offers the opportunity to gain hands-on experience within a global luxury environment, working closely with experienced teams and engaging with a diverse clientele. WHAT WILL BE YOUR MISSION? • Provide exceptional after-sales service and support to clients • Act as the main point of contact for service-related inquiries • Guide clients through repair and service processes with clarity and care • Monitor service files and ensure timely follow-up and communication • Support the boutique and watchmaker in delivering a smooth service experience • Contribute to client satisfaction and after-sales performance HOW WILL YOU EXPERIENCE SUCCESS WITH US? • Minimum 3 years’ experience in client service (luxury is a plus) • Strong communication and interpersonal skills • Ability to manage multiple priorities with attention to detail • Interest in jewellery, watches, and after-sales service • Comfortable using systems and tools (MS Office, CRM) • Fluency in English (Arabic or French is a plus) PART-TIME CONTRACT Part-time permanent role with a structured compensation package, including commission and bonus. YOUR JOURNEY WITH US If selected, you will be contacted for an introductory conversation, followed by meetings with the Hiring Manager and HR. #Richemont #WeCraftTheFuture