Client Advisor - Venice

For our Flagship Store in Via Condotti, Rome , we are seeking a Senior Client Advisor . Through creativity, entrepreneurship and passion our sales team enhances the uniqueness of the Brand and is able to create a luxurious and visually pleasing environment for our customers in line with the Bulgari spirit. Accountabilities Sales and Services • Maximize sales opportunity arising from every store entrance • Act as a Brand Ambassador by representing and promoting the brand both inside and outside the Store, engaging and acquiring potential customers. This includes, for instance, participating in networking events. • Contribute to the achievement of Key Performance Indicators (KPIs). • Manage all clients/prospects entering the store for any reason (browsing, purchase, after-sales, complaints). • Handle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) • Handle the sales process according to established service standards (from initial Welcome to final Packaging). CRM (Customer Relations Management) • Enrich the CRM database with client information, ensuring data collection quality aligns with defined KPIs. • Proactively develop prospects within the CRM database, leveraging social aptitude and networking activities. • Execute all one-to-one CRM activities as per Store Director's instructions, including CRM After Sales Service (e.g., follow-up on watch maintenance). Other Activities • Apply all sales-related procedures and guidelines (security, fiscal, legal, etc.). • Ensure that all front-of-shop areas are tidy, clean, and products are displayed in adherence to Visual Merchandising guidelines. • Perform all After Sales Service front office activities directly related to final customers, acting as a proactive point of contact and consistently ensuring that customer satisfaction is pursued and restored. Desired Skills and Experience • Outstanding selling skills. • Proven experience in High-End retail sales. • In-depth knowledge of Fine and High-End Jewelry & Watches. • Genuine passion for the Brand • Proficiency in computer skills (MS Office Suite). • Fluent in English and Italian. Personal Competencies Entrepreneurial Mindset Ownership Impact Driven Priority Management Strong Interpersonal skills and outstanding customer orientation Strong teamworking and networking attitude