Client Advisor - Tyson's Galleria

JOB PURPOSE: The Client Advisor acts as a trusted ambassador of the brand, responsible for delivering best-in-class client service while achieving individual sales goals. This role focuses on cultivating meaningful client relationships, leveraging product expertise and selling ceremonies, and contributing to boutique performance through a strategic, client-centric approach TASKS & RESPONSIBILITIES: • Build, manage, and grow a personal client portfolio with a focus on retention, reactivation, and lifetime value • Achieve and exceed individual Sales Goals and Key Performance Indicators (KPI) including, Individual Sales Volume, Units per Transaction (UPT) & Average Dollar per Transaction (ADS) • Maintain a strong drive for results and a positive, team first attitude at all times • Act as a brand ambassador both within and beyond the boutique environment Client Development: • Ensure a welcoming client focused environment, which includes offering best in class service, in person, over the phone and through electronic communication Strategically develop and nurture a local and international client base through personalized outreach, appointment setting, and consistent follow-up Leverage deep product knowledge and brand storytelling to create meaningful, memorable client experiences through the details and stories of our products Problem solve in partnership with leadership team to ensure that each client issue is accurately resolved to the benefit of the business Anticipate client needs and deliver tailored product recommendations and styling guidance. Support Boutique Excellence: • Support floor moves, merchandising, visual merchandising, and housekeeping as needed • Help locate merchandise at other Boutiques for clients, accurately process charge-send sales per Company guidelines • Responsible for individual stock assignments, including organizing stock on floor and in the heart of the house • Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and following operating procedures • Assist in packing or wrapping customers’ merchandise, when necessary