Client Advisor - Selfridges

We are currently looking for an experienced and proactive Client Advisor for our Woman department based in Selfridges. As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer. Key Responsibilities • Tailor the client experience in order to elevate experience and impression of the brand • Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor • Promote and sell products by identifying our international customers’ needs • Deliver outstanding customer service and build long-term relationship with customers • Maintain the store standards according to the guidelines. • Embody and transmit with passion the company projects through an effective product knowledge • Ensuring to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i. e. CRM) • Monitor the stock levels and support the activities of the Sale Staff • Support basic cash operations when necessary Requirements • Fluency in English . Other languages are considered a plus • Minimum 3 years of relevant experience in luxury retail • Client Ceremony • Effective sale techniques • Store’s KPIs • Self-motivation with positive attitude and professional selling techniques • Good customers focus with strong presentation, interpersonal and communication skills • Strong team player