Client Advisor (Fixed Term Contract) | Westfield

Louis Vuitton is seeking a highly motivated, curious and client-focused Client Advisor in our London stores. As a Louis Vuitton Client Advisor, you will be an ambassador of our brand, embodying our values of excellence, passion, and innovation. You will play a pivotal role in creating extraordinary experiences for our discerning clientele, guiding them through our exquisite collections and building lasting relationships. This role requires an individual with a deep appreciation for luxury, exceptional interpersonal skills, and a genuine desire to deliver personalized service. Founded in Paris in 1854, Louis Vuitton is a global leader in luxury. Renowned for its exceptional craftsmanship, innovative design, and timeless elegance, Louis Vuitton continually pushes the boundaries of luxury. From iconic trunks and leather goods to ready-to-wear, shoes, accessories, watches, and fine jewelry, our creations embody a unique heritage of savoir-faire and a spirit of adventure. We are committed to offering an unparalleled client experience, where every interaction is a moment of discovery and delight. • Client Engagement & Sales: • Proactively welcome and engage with clients, creating a warm and inviting atmosphere. • Build strong client relationships through personalized interactions, understanding their needs, and anticipating their desires. • Master product knowledge across all categories (leather goods, ready-to-wear, accessories, etc.) to confidently present and explain features, benefits, and brand heritage. • Achieve individual and team sales targets by effectively cross-selling and up-selling. • Maintain a pristine and visually appealing sales floor, ensuring all products are beautifully presented. • Client Relationship Management (CRM): • Utilize CRM tools to capture client information, preferences, and purchase history. • Proactively follow up with clients through various channels (phone, email, in-store appointments) to nurture relationships and drive repeat business. • Host and participate in client events, developing a strong network of loyal clients. • Brand Ambassador: • Embody the Louis Vuitton brand image through impeccable presentation, professionalism, and passion for luxury. • Maintain an in-depth understanding of current fashion trends, luxury market insights, and competitor activities. • Act as a role model for new team members, contributing to a positive and collaborative work environment. • Operational Excellence: • Adhere to all company policies and procedures, including those related to sales, inventory management, and security. • Process transactions accurately and efficiently. • Assist with inventory receiving, transfers, and stock management as needed. Previous experience in a luxury retail environment (2+ years preferred). Demonstrated ability to achieve sales targets and deliver exceptional client service. Strong communication and interpersonal skills, with the ability to connect with a diverse clientele. A genuine passion for luxury fashion, art, and culture. Excellent organizational skills and attention to detail. Ability to work a flexible schedule, including evenings, weekends, and holidays. Proficiency in multiple languages is a plus.