The Barista is responsible for creating high-quality coffee beverages and providing excellent customer service. The role involves preparing various coffee-based drinks, maintaining and cleaning barista equipment, and delivering quick and efficient service, especially during peak hours. The Barista is also expected to engage with customers, providing recommendations and ensuring a welcoming café environment. Key responsibilities: Prepare Beverages: • Craft and prepare espresso-based drinks as per menu. • Strictly comply with Plato standards and procedures, including following all training protocols and Plato recipes accurately. • Always maintain consistency in taste and presentation. • Follow daily opening and closing procedures to ensure smooth and consistent operations. Customer Service: • Engage warmly with customers, offering beverage recommendations based on their preferences and getting to know regular customers names and orders. • Handle customer inquiries and resolve issues promptly with professionalism. • Take orders from the different point of sale systems. • Assist all team members – waiters, kitchen staff, fellow baristas to ensure quick and efficient service during busy periods, maintaining quality. • Upselling of menu items and extras in a natural, customer-focused way. Maintain Coffee Equipment: • Clean and maintain espresso machine, grinders, and other equipment daily. • Ensure equipment is in proper working order, reporting any technical issues immediately. Product Knowledge: • Stay informed about the origins, roasting processes, and flavour profiles of the coffee beans used. • Know menu by heart, allowing you to make tailored suggestions to customers with confidence. • Continuously expand knowledge of coffee-making techniques and trends. Inventory and Supplies: • Monitor stock levels of coffee, milk, and all other ingredients in the barista section. • Participate in weekly stock taking and help maintain proper inventory levels and organisation. • Assist in ordering and restocking barista station supplies as needed. • Inform management in advance if items are running low. Adhere to Health and Safety Standards: • Follow hygiene and cleanliness guidelines to ensure a safe working environment. • Comply with all health and safety regulations, including food safety standards. General Duties • Uphold high standards of personal hygiene and adhere to the Clubhouse uniform code. • Keep dining area and coffee area exceptionally clean and organised. • Follow safety guidelines and protocols to ensure a safe dining environment. • Stay informed about daily specials, promotions, or menu changes. Skills: • Proficiency in espresso machine operation and coffee preparation techniques. • Excellent communication and interpersonal skills. • Ability to multitask and handle busy shifts efficiently. • Strong attention to detail in beverage preparation and presentation. Qualification/s: • High school diploma or equivalent. Experience: • 1 -2 years of experience as a barista or in a similar role is preferred. • Familiarity with various coffee brewing methods. • Experience with latte art. • Knowledge of coffee bean varieties and their flavour profiles.