Associate Watch Advisor

Depuis la renaissance de la légende en 1994, A. Lange & Söhne est l'une des marques horlogères les plus respectées et les plus prospères du secteur du luxe. Notre objectif est de perpétuer notre tradition avec de nouveaux produits exceptionnels, fidèles à la devise de Lange : une tradition de pointe. Ce que nous attendons de nos montres, nous l'attendons de nous : ne jamais s'arrêter. • SALES • Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations). • Maximize profit whist controlling & minimizing costs (discount, general expenses, third party commissions). • Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections. • Organize private viewing with potential VIPs in your region. • Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager. • Act as a reference in terms of building action plans to achieve personal targets. • BRAND AMBASSADORSHIP • Ensure Excellency within and outside of the boutique. • Ensure maximum client welcoming, handling, and servicing. • Keep learning about the products and brand and become a reference person for the Maison. • Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party. • Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept. • Assist in timely boutique implementation and control of any new Visual Merchandizing concepts. • CUSTOMER & CRM RELATED ACTIVITIES • Ensure Service Excellency within the boutique at all time and with any boutique clients • Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc. • Proactively participate of regular VIP and orders, considerate of our boutique opportunities. • Ensure accurate and genuine relationship building with customers. • Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities. • Individually handle with care client complaints, and immediately report to Assistant/Boutique Manager brand product related issues. • Follow up and coordinate individual repairs and after sales related matters with Sales Administrators. • STORE OPERATIONS MANAGEMENT • Actively taking his part in monthly (quarterly, yearly) stocktaking. • Actively ensuring all measures to avoid stock discrepancies at all times. • Automatic replenishment of sold timepieces and active order requests. • Ensuring a proper maintenance of all boutique timepieces when necessary: organize changing of straps polishing, servicing, etc. • FINANCIAL & CASH REGISTER CONTROL • Compliance with procedures, and with legal, fiscal and customs regulations. • Mastering dealing with credit card transaction of considerable amounts, Cash Register, etc. • REPORTING • Ensure timely reporting of any opportunity, incident, etc to Assistant/Boutique Manager. • Share new practices, ideas with Assistant/Boutique Manager to enhance boutique operations as a whole. • TEAM WORK • Share new ideas, work related practices & knowledge with boutique’s members, office colleagues. • Monitor own appearance and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc). • Full and complete assistance to shift colleague during the sales ceremony. • Active participation in Boutique trainings and role-plays to improve knowledge and client experience. • Proactively support in onboarding process of new boutique members.