Assistant Store Manager (The Gardens Mall)

Key Responsibilities • Sales and Customer service • Supervise and motivate a team of sales staff to achieve sales targets, provide excellent customer service and build client relationships. • Regularly evaluate the sales and customer service skills of staff, provide coaching on skills improvement where necessary. • Monitors and assists sales staff development by providing on-the-job training, product training, etc. • Analyze data and reports to identify opportunities for improvements and propose solutions • Identify and handles client enquiries and complaints. • Recommend creative ideas to build/develop a strong regular clientele • Operations • Assist Store Manager to manage and oversee the daily store operations • Able to manage, drive and achieve KPI(s) • Ensures store presentation is consistent with the brand image • Coordinate and execute sales plans, marketing events and promotion programs with the team • Ensure proper security measures are enforced across processes and store • Always ensure a high standard of grooming of all staff in the Boutique • Adhoc Duties • Provide inputs and assist Boutique manager in formulating sales strategies, preparing sales analysis and management reports. • Perform any other duties that may be assigned from time to time by Boutique Manager Requirements & Capabilities • At least 5 years of relevant experience in high-end fashion, luxury industry or in similar capacity. • Bachelor’s degree preferred • A consistent track record in driving sales teams to hit targets • Passion in retail industry with good selling skills. • Likes fashion and appreciates quality products. • Fluent in English. • Must be a good team player, pleasant, service oriented and self motivated. • Strong team building, interpersonal and communication skills. • Hands on computer knowledge of MS Office. • Able to work shifts/ weekends and public holidays.