Assistant Store Manager- Miami

• Who we are BOGGI Milano is an Italian brand that blends sartorial tradition with contemporary spirit. We believe in the value of people and the strength of teamwork: each boutique is a place where elegance, passion, and service come together to create an excellent customer experience. Business Results & Brand Excellence: • Lead by example on the sales floor to deliver an elevated omnichannel customer experience aligned with Boggi Milano’s service and brand standards • Partner with the Store Manager to analyze sales performance, KPIs, and customer insights, translating data into actionable plans that drive results • Drive CRM and clienteling execution to build long-term customer relationships and increase retention • Ensure timely and effective resolution of customer feedback and service issues, strengthening loyalty and brand trust • Support daily scheduling, floor coverage, and task delegation to maximize productivity and service excellence • Continuously observe selling behaviors and service execution, providing real-time coaching and performance feedback • Oversee inventory levels in alignment with sales trends, collaborating with Merchandising, the Store Manager, and District leadership People Development & Team Leadership: • Serve as a hands-on, floor-focused leader, actively coaching and developing the sales team through observation, feedback, and side-by-side selling • Translate store and company goals into clear individual performance expectations and development plans in partnership with the Store Manager • Coach and develop selling, styling, and clienteling skills to elevate individual and team performance • Identify high-potential team members and support internal growth and succession planning • Lead and participate in team meetings to communicate results, align priorities, recognize performance, and reinforce accountability • Support the onboarding and training of new hires, ensuring a strong start and clear understanding of expectations • Partner with the Store Manager and Training teams to deliver targeted learning and development initiatives • Foster an inclusive, collaborative, and high-performance culture aligned with Boggi Milano’s values Operations: • Support hiring efforts and workforce planning to ensure appropriate staffing levels and strong talent pipelines • Partner with the Store Manager and HR to address employee relations matters with professionalism and discretion • Ensure the store environment meets brand standards for presentation, cleanliness, organization, and professional appearance • Oversee inventory management, including stockroom organization, replenishment, cycle counts, and physical inventories • Ensure accurate execution of omnichannel processes such as BOPIS, ship-from-store, and returns • Ensure adherence to company policies and procedures, implementing corrective actions or additional training as needed • Protect company assets through proper loss prevention practices and monitoring of security systems • Ensure compliance with U.S. labor laws, wage and hour regulations, and health and safety standards • Oversee administrative tasks, timekeeping, and cash handling to ensure accuracy and compliance • Communicate effectively with the Store Manager and corporate partners on store performance and operational needs Qualifications: • Minimum of 3+ years of leadership experience in men’s wear, premium menswear retail. • Proven experience working with sales metrics and KPIs, with the ability to analyze results and drive team performance • Results-oriented with a strong focus on achieving sales targets and motivating teams to meet goals • Skilled in coaching, training, and developing team members to improve selling skills, product knowledge, and customer service • Ability to set and maintain high standards of service, ensuring each customer receives an exceptional experience that reflects the brand • Comfortable working in diverse and fast-paced retail environments • Strong knowledge of fashion trends, seasonal styles, and the competitive landscape in the retail industry • Ability to embody and promote the brand’s identity, style, and ethos, serving as a role model for the team • Proficient with POS systems, inventory management software, and digital tools for omnichannel retail, including click-and-collect • Analytical skills to interpret sales data, understand customer behavior, and identify opportunities for improvement • Excellent verbal and written communication skills to convey goals, policies, and procedures effectively • Physical ability to lift up to 35 lbs. and stand for extended periods • Flexible to work weekends, holidays, and peak retail seasons; must be available to work weekend days (Friday, Saturday, Sunday) depending on business needs. As well as work Holidays, blackout periods (Nov - Jan).