Assistant Store Manager - Amsterdam

JOB MISSION: New Balance is more than just a sport s wear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand . Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door . We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and supporting the Store Manager in day-to-day operations of the store . Apply now for the chance to join an incredible team! MAJOR ACCOUNTABILITIES: • Analyses the performance of the store (for example, bestsellers, space allocation, etc.) and makes the necessary adjustments to increase productivity and efficiency • Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results • Understand ing customer expectations and train ing your team to always reach or exceed their expectations • Guides and provides training to all team members in relation to products, NB technologies and seasonal products • Assists in c o-ordinating rota and scheduling • Minimises losses implementing, monitoring , and tracking all procedures of loss prevention • Supports the recruitment, induction, training, and development of the store team • Key holder for the store and an a ctive member on the shop floor and back of house carrying out r etail duties - sales, customer service, stock control • Dealing with enquiries and an escalation route for customer complaints • Understanding and supporting store operations, policies and procedures via the retail game changer • Adhere to company’s policies and procedures • Perform other duties that as required from the business or Store Manager REQUIREMENTS FOR SUCCESS: • Team Player • Proven experience in a supervisory position • Ability to lead and coach a team • Knowledge of retail KPIs • Previous experience in retail desirable • Demonstrate customer service skills • A passion for retail and sales • Desire to learn • Ability to perform basic maths and general retail operational processes • Understanding of POS register systems • Effective communication skills • Flexible work schedule including weekends and holidays ADDITIONAL BENEFITS: • Competitive compensation • Commuting allowance • Potential to earn more through our Retail Bonus Scheme • Great development opportunities • Inclusive working environments across all our European locations • Generous staff discount • Project involvement across our European region • Flexible uniform package