Assistant Retail Development Manager / Learning Partner - Fragrance & Beauty Products

Key Responsibilities Assistant Retail Development Manager Sales/Soft skills Training - Work closely with L&D team and other departments within FBP division to identify sales training needs - Ensure provide high quality training and deliver the effectiveness of training programs through well plan training preparation, quality of delivery, evaluation and follow-up. - Review and ensure sales / Soft skills training programs are delivered according to Chanel image standard and Regional guidelines. - Provide necessary feedback report and follow up action plans to update regional and local team. Coaching and Retail people development - Work closely with RLDP to make contributions to salesforce productivity, retail people development and ensure quality of service at POS/BTQ. - Provide field coaching to counter managers regularly to ensure upskill of retail leaders at POS/BTQ. - Ensure provide high quality of retail people development and local retail leadership programs Assist L&D manager in learning and development organization related projects - Provide support to L&D manager to upskills team members and build new capability for L&D organization Trainer • Deliver training to cultivate a customer-centric mindset and enhance BAs’ selling skills. • Review, translate and localize the training materials to align with local market needs. • Maintain / Update training material for BA Sales and service based on the information given by head office & regional office. • Deliver high-quality training that aligns with brand image and standards. • Integrate the result of followings into training and coaching solutions: Customer satisfaction survey, Mystery shopper program