Specialist Gbs HR Services

Purpose & Overall Relevance for the Organization Within the framework of HR Services, we are providing services and business competence regarding all HR Services related processes. As HR Services strive to combine competent and professional business partnering with a constant enhancement of services in an efficient and value-adding way, the role is vitally supporting this target by following key responsibilities. Key Responsibilities: • Perform general administration within the HR Services team for all defined processes, tools and programmes and processes. • Perform Hire to retire tasks with the defined SLA • Update all relevant process documentation • Be a contact person for the HR community and relevant stakeholders regarding the respective HR Services processes and challenges. • Maintain system wide through SAP & Successfactors and other relevant HR systems. • Handle standard inquiries & support through ticket service (Servicenow) • Timely execute assigned tasks and issues according to defined processes, timetables and service levels in compliance with tariff and work agreements. • Identify improvement potential in all HR Services processes and administer the implementation of the improvements. • Ensure correct execution of laws and regulations with regards to specific employee master data and organizational data according to defined procedures • Suggest modification of systems and processes to ensure correct execution of laws and compliance to company policies • Providing input for creation of user manuals and process mappings • Providing input for communication of standards, procedures and processes to employees, internal customers. • Participate regularly in workshops and meetings held by subject matter experts within HR Services Key Relationships: • HR Services teams • HR Partners • Rewards Teams • Payroll Teams • Talent Acquisition • External authorities, consultants, and suppliers Knowledge, Skills and Abilities: • Good level of affinity to and experience with HR and Business computing solutions, with SAP HR/ SAP OM & Excel knowledge • Very good analytical skills and detail-oriented work style • Team player mentality • Strong customer focus and service minded • International mind-set; first experience as part of a geographically & culturally diverse team • Ability to work under pressure as well as prioritizes and completes tasks in order of importance Requisite Education and Experience / Minimum Qualifications: • University degree • 4+ years relevant working experience in a multi-national environment, preferably within HR • Very good command of English • Experience with Business computing solutions and with SAP HR • Good knowledge of MS-Office applications • Fully qualified/trained in job, deep knowledge in HR Shared Service set-up