Retail Associate – Training Champion (38 hours) Kildare

JOB MISSION : New Balance is more than just a sport s wear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand . Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door . We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. As Training Champion, you will s upport the development and growth of store teams by driving training initiatives and fostering a culture of learning. MAJOR ACCOUNTABILITIES: • To achieve personal KPI s and contribute to overall store performance • Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store • Help to ensure the store remains as commercial as possible following company guidelines • Adhere to company’s policies and procedures • Responsible for maintaining health, safety, and environmental standards in store • Perform other duties that are required from the management team KEY RESPONSIBILITIES AS TRAINING CHAMPION : • Coach peers through 1:1 sessions and small group training. • Inspire and motivate the team to engage in continuous learning. • Validate learning through quizzes and knowledge checks. • Ensure colleagues complete all required courses. • Take approved time off the floor for training purposes. • Identify store training needs and share insights with the Regional Trainer. • Introduce new ideas and feedback to improve training programs. • Utilize all approved training resources (Workday Learning, Retail Content Training Library, NB Link, Website, Running Blog, Regional Trainer). REQUIREMENTS FOR SUCCESS : • Team Player • Demonstrate customer service skills • A passion for retail and sales • Desire to learn • Ability to perform basic maths and general retail operational processes • E ffec t ive communication skills • Flexible work schedule including weekends and holidays SKILLS & ATTRIBUTES AS TRAINING CHAMPION : • Strong communication and coaching skills. • Passion for learning and team development. • Ability to organize and facilitate engaging training sessions.