Operations Specialist - Vitamin Well Switzerland

Vitamin Well Group develops premium functional drinks, snacks and protein products designed for modern, everyday life and on-the-go consumption. Our portfolio includes Barebells, NOCCO and Vitamin Well. With over 750 employees and revenue of more than SEK 10 billion, we are present in over 50 markets, with our headquarters in Stockholm and local teams and partners around the world. Our growth is driven by a focus on building strong brands, creating products with uncompromising taste and clear functionality, and consistently raising the bar across our categories. Vitamin Well Group is growing in Switzerland, and to support this expansion we are looking for an Operations Specialist . We are a fast-paced, high-growth company where structure, precision, and proactive problem-solving are valued. You will join our Swiss organisation and be based locally, reporting directly to the Managing Director. About the role This is a hands-on operational role where you will play a key part in delivering excellent service across our Swiss business. Working closely with Sales, Logistics, and Finance, you will manage customer orders across both B2B and D2C channels, ensuring smooth execution and consistently high service levels. You will be part of the Operations team for the Swiss market, working alongside your colleague to secure all daily order handling, logistics coordination, and customer service processes. Each of you will hold defined areas of responsibility, while maintaining full cross-coverage to ensure continuity and flexibility. You will also collaborate regularly with the Global Operations team at our Swedish HQ to align on best practices, share insights, and support consistent processes across markets. In short, your responsibilities will be to: • Order management: Process and manage orders from receipt to delivery, ensure correct pricing, issue invoices, maintain stock reconciliation, and secure on-time delivery. • Customer service: Handle customer and consumer inquiries, resolve issues promptly, manage complaints, and secure high satisfaction levels. • Logistics coordination: Collaborate with 3PL providers, transport partners, and Sales to optimise order fulfilment and daily execution. • Inventory management: Monitor and maintain accurate stock levels, preventing stockouts or surpluses. • Supply chain planning: Manage production planning and forecasts to meet demand and ensure product availability. Identify supply gaps and coordinate cross-functionally to maintain an efficient supply chain. • Process and system alignment: Work closely with HQ to align on best practices, coordinate improvements, and support accurate reporting. • Operational collaboration: Contribute to a strong two-person Operations function by sharing knowledge, coordinating daily priorities, and ensuring continuity across responsibilities. • Continuous improvement: Identify opportunities to improve processes, reporting, and collaboration with both Swiss and international teams. What you can expect • A central role in ensuring excellent customer service and smooth operational logistics in a growing market. • Support and knowledge sharing from our Swedish HQ, ensuring consistency across markets. • A dynamic and entrepreneurial environment where decisions are made quickly and execution matters. • Collaboration with international colleagues and the opportunity to contribute to strong, well-recognised brands. Who you are You bring both an eye for detail and a structured, solution-oriented mindset. You enjoy creating clarity, solving problems, and working closely with others to ensure that daily operations run efficiently. With a mix of customer focus and analytical ability, you are motivated by driving both daily excellence and continuous improvement. Essential skills to succeed • Minimum 2-3 years of experience in customer service, order management, supply chain, logistics, or a similar operational role • Hands-on experience working with ERP systems and order management tools • Strong attention to detail and a reliable, structured approach • Analytical ability and confidence in working with digital tools and systems • Ability to perform at a high pace while maintaining accuracy • Excellent communication skills and a proactive, solution-oriented mindset • Fluency in German and English, French is a plus How to Apply Application deadline: September 18th 2026 We review applications on an ongoing basis and may fill the position before the application deadline. We appreciate LinkedIn, but to get a full picture of your experience, we ask you to also include a CV. Life at Vitamin Well Group At Vitamin Well Group, we believe that a great workplace fuels great products. With over 750 employees worldwide, our people play an important role in how we build brands, develop products and grow the business. Our values – innovation, courage, drive and responsibility – shape how we work together and how we do business. Across functions and markets, our teams are hands-on in building our brands, developing our products and making them available to consumers around the world. We embrace an office-first principle because we believe our best ideas emerge when people come together, share ideas, build relationships and take ownership. Promoting active lifestyles is part of our culture. Employees can take part in run clubs, group workouts, races and sporting events that suit different interests and fitness levels. As we continue to grow, we aim to make a positive impact by reducing our environmental footprint, promoting active and healthy lifestyles, and acting responsibly across our value chain. As part of the recruitment process, we may ask you to conduct a personality test as well as a test that measures logical ability. The purpose of the tests is to evaluate candidates as objective as possible and identify the best possible match for the role. The tests are based on solid research and are taken through our partner Alva Labs.