Department Manager, Women's Designer

As a Department Manager you will:Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insightsSupport the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may ariseMotivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within SelfridgesManage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools availableAct upon information and feedback from across the business e.g spotlight, engagement survey and team member feedback to name a fewEnsure that the department is fully compliant with trading standards, health and safety legislation and all store operating proceduresAchieve stock loss KPI through effective management of procedures, stockless action plan and team member trainingLiaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellersKeep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvementsA bit about you:Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance Collaborative. Building relationships is one of your strengths. Whether it’s with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance on working togetherA retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunitiesA good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and changeAdaptable. Prioritising is one of your skills and you know how to keep you team calm and focused in times of changeProactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its successAn example of our values, a trusted and respected colleagueThis guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.