Ecommerce Coordinator, London Hq

JOB TITLE Ecommerce Coordinator ROLE TYPE Full Time DEPARTMENT Ecommerce REPORTING TO Head of Ecommerce LOCATION Fitzrovia, London SALARY Competitive COMPANY PROFILE Orlebar Brown (Chanel group) launched in March 2007 as a more tailored approach to men’s beach and swim shorts. Based on the traditional pattern of a tailored pair of trousers for men, and with their distinctive side fasteners, they are not just a swim short; they are the original and best shorts you can swim in. Today, our collections are built into broader lifestyles imagined around Beach, Resort, Coast and Sport. We have multiple product releases, including capsules, new categories and services, over the calendar year to maintain excitement, and interest for our customers. Since 2007, we have built the brand to achieve our stated purpose which is - to encourage, excite and inspire everyone to ‘Holiday Better’. This is our purpose and why we get out of bed every morning. The brand has rapidly gained global recognition and is sold through online, more than 30 O.B. stores, and the best retailers and hoteliers in the world. Our customer is truly international, so whether they are in St Barth’s for Christmas with family, Miami for a wild Spring break, a conference in Dubai with a few days off, tacking a boat off the coast of St Tropez, volunteering to replant mangrove plantations in Puerto Rico, walking along a cliff top in Cornwall, or diving off one into a beautiful blue ocean then O.B. should be there to help you do it better. Our business is built on relationships with those customers, and we strive to maintain our relationship with them, wherever they might be, and provide world class service, when and where they want. It is also built on finding new customers to the brand by welcoming them to join the ever-growing O.B. community. THE POSITION The Ecommerce Coordinator supports the day-to-day running of the Orlebar Brown website and marketplace channels, ensuring products, content, promotions and onsite and marketplace journeys are accurate, timely and well-presented. This is an execution-focused role, supporting the Ecommerce team with trading administration, site updates, marketplace product uploads, and reporting. GENERAL RESPONSIBILITIES Product, catalogue and merchandising administration: • Upload and maintain accurate product information, including product details, images, pricing, tags, categories and availability. • Support the setup of seasonal launches, products and promotional campaigns • Implement effective product categorization, filtering, pinning and search functionality. Site content execution: • Upload campaign, homepage, landing page and evergreen content in line with approved deadlines. • Build and update seasonal lookbook pages, content hubs and collection landing pages • Coordinate with Creative Services and Marketing to obtain final assets, copy and links required for website updates. Promotions, trading admin and site operations: • Set up promotions, discount codes, redirects and basic onsite trading changes following approved briefs. • Complete regular site walks to check navigation, product placement, links, filters, content accuracy and customer journey issues. • Raise technical issues, bugs or inconsistencies to the Ecommerce Manager and relevant internal or external partners. • Support shipping, payment and operational website updates where required, ensuring changes are checked and documented. Reporting support: • Pull weekly ecommerce data from Shopify, Google Analytics, Content Square, Nosto and other relevant reporting tools. • Support the preparation of weekly and monthly trading reports, including sales, traffic, conversion, AOV, UPT and product performance. • Track basic onsite engagement and flag notable changes or data inconsistencies to the Ecommerce Manager. • Support A/B test setup and reporting by maintaining test documentation and collating results. Marketplace product and content support: • Support product uploads and product data maintenance for marketplace partners, including Farfetch and Nordstrom, ensuring product information, imagery, pricing and categorisation are accurate and consistent with approved information. • Prepare and check product files, copy, imagery and attributes required for marketplace launches, working from approved templates and partner requirements. • Coordinate with Merchandising, Production, Creative Services and marketplace contacts to gather the information needed for product set-up and updates. CANDIDATE PROFILE • 1-2 years of ecommerce, digital trading, merchandising, marketing operations or website administration experience. • Experience using Shopify Plus or a similar ecommerce platform is desirable. • Strong attention to detail and ability to manage repetitive operational tasks accurately. • Comfortable working with data and basic reporting tools, including Excel and Google Analytics. • Highly organised, proactive and able to manage deadlines in a fast-paced environment. • Clear written and verbal communication skills. • Interest in luxury retail, menswear and customer experience. WHAT WE OFFER • Being part of a diverse working environment of people who we learn from every day • The chance to train and develop your skills in a fast-working environment • Competitive benefits package: • Physical wellbeing: Private medical insurance covering pre-existing medical conditions and the ability to add family members, an online GP app with 24/7 appointments, available within 24 hours, and cycle scheme participation for tax-exempt bike and/or accessories purchase. • Financial wellbeing: Company pension scheme. • Lifestyle: Orlebar Brown and CHANEL product discounts and employee-only sales. • Employee Recognition: Service award incentives, 1-week office closure in August to practice what we preach (paid leave and separate from 25 days annual leave plus UK public holidays). It’s never just a job at Orlebar Brown. It’s a way of life. We live and breathe our brand values – Tailored, Vibrant and Brave. Our team define who we are and how we get the job done. At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Orlebar Brown. Direct applications only. Recruitment agencies – thanks for reading – but we’ve got this one covered!