Sales Associate

Job Title: Sales Associate Location: Fenwick Newcastle Hours: Full time (40 hours) and Part Time (24 & 16 hours) Reporting To: Concession Manager Who we are At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world. From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible. Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are proud to have received: • Responsible Jewellery Brand, 2026 – Country & Town House • Responsible Luxury Business of the Year, 2025 & 2026 – Positive Luxury • Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery. Where we need your help We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us. The Sales Associate role is an exciting opportunity to help deliver exceptional service in our retail spaces. As a member of our boutique team, you bring our world to life for every client who walks through the door. Your day is a blend of meaningful client connection and commercial focus: you'll welcome and style clients with genuine warmth, share the stories behind our craftsmanship, and take pride in the details that make each visit feel effortless and memorable. You'll work as one team and take real ownership of your goals and the experience you create. What you’ll do Delivering Service Excellence & Clienteling • Warmly welcome every client with open, positive energy and a heads-up approach, making each person feel genuinely at home • Share expert product knowledge with elevated language and inspiring storytelling, bringing the MV brand and our responsible craftsmanship to life • Style clients confidently to find their perfect look • Address questions and objections with confidence and close the sale with care • Create surprise-and-delight moments, capture client details thoughtfully, and build loyal, repeat relationships through personalised, purposeful follow-up • Proactively introduce MV services and book appointments that keep clients returning Driving Sales & Productivity • Focus and drive towards achieving your individual targets and shared team metrics • Proactively share client feedback and product opportunities with the management team to help grow the business • Embody our brand values to deliver results • Deliver in-store services with confidence (Engraving, Monogramming, Welding and Aftercare Services) Contributing to a High-Performing Team • Be a positive presence in an inclusive, energetic and motivating team environment • Support the wider team wherever needed, communicating clearly and positively with colleagues, management and head office • Lead by example in embodying our brand values, and welcome feedback as a way to keep growing • Participate in ongoing training and development to enhance your client experience skills and grow expert product knowledge Upholding Operational Excellence • Embody MV luxury standards in your presence, grooming, behaviour and communication • Bring strong attention to detail to visual merchandising, cleanliness and standards, product management and everyday accuracy • Follow all MV procedures and policies, staying calm, resilient and action-oriented in busy moments What you’ll bring • Service Excellence & Clienteling: You will have a passion for delivering exceptional, personalised client experiences and building loyal, repeat relationships • Sales & Productivity: You will bring an ambitious, commercial mindset, taking ownership of your targets and KPIs and understanding the levers that drive growth. • High Performance Team: You will demonstrate a collaborative, inclusive team culture through positive communication, leading by example and embracing feedback and change. • Operational Excellence: You will uphold luxury standards and operational compliance through professionalism, attention to detail and calm, action-oriented focus in busy moments. To be successful at Monica Vinader, it helps if you... • Collaborate openly with humility, honesty, and humour • Are hands-on, solutions-focused, and entrepreneurial • Embrace learning, teaching, and personal growth • Stay resilient, adaptable, and self-motivated in a creative environment • Speak up when you don’t know - and act fast to figure it out Additional Requirements Ability to document your authorisation to work in the United Kingdom. Travel Requirements You may be required to travel to other Boutiques or Concessions where necessary Our Aims and Values Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are: Customer Obsessed We put our customers at the centre of every decision and deliver thoughtful, personal experiences. Caring We act with respect and empathy for people, communities, and the planet. Fast Paced We move with focus and flexibility to make progress quickly and decisively. Exceptional We hold ourselves to high standards and are always learning, improving, and raising the bar. Commercial We make smart, data-led decisions that create long-term value for the business and our customers. Monica Vinader as a global business makes the following inclusive culture pledge: Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.