Supervisor

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! — The Sales Supervior is responsible for achieving personal and store sales goals, coaching and leading the team to deliver elevated Customer Experience, both in store and virtually, and handling daily challenges with Speed, Energy and Optimism. Major Responsibilities include but are not limited to: People • Inspire, lead and coach the store team to create a culture of performance delivery and accountability • Support the Management Team in training and developing the store team as well as onboarding new joiners • Provide feedback to support Management Team in evaluating and boostig performance of each Jet Set Ambassador • Ensure image and grooming standards are aligned with brand policy • Practice and role model the company behaviors, ensuring effective use of the behavior tool kit Service • Lead the team of Jet Set Ambassadors to ensure they are prioritizing exceptional customer experiences to drive loyalty and repeat business both in store and through Virtual Shopping • Ensure Jet Set Ambassadors maintain client communication through utilizing all available tools and a variety of channls • Proactively manage client database and utilize information to increase sales • Maintain floor presence and lead by example through elevated customer experience and Service Leading • Provide coaching and support to assist Jet Set Ambassadors in resolving customer service issues, empowering the teams to make decisions in the customer’s best interest Sales • Meet and exceed sales goals holding self and team accountable for the results • Analyze reports, and develop action plans to ensure expectations are met or exceeded • Track and communicate business results and opportunities, driving sales and product knowledge • Ensure sales and unit goals and all relevant KPIs are set for Jet Set Ambassadors and communicated effectively Operations • Support Management Team to ensure store maintenance and auditing programme is aligned to Brand standards • Ensure loss prevention is a key priority, assuming responsibility for taking quick action on early indications of any loss, collaborating with with SM, ASM and LPRM • Collaborate with DVM to implement and maintain all visual merchandising directives and ensure execution of effective strategies • Ensure all the Company Communication Platforms are used effectively and relevant actions taken. Technology Proficiency: Highlight the importance of leveraging technology for inventory management, sales analysis, and customer engagement Job Requirements: • Relevant proven retail and management experience with a fast-paced retailer • Technology proficient, knowledge and use of leveraging technology to drive sales and customer experience. • Able to work and thrive in a fast-paced retail environment keeping a positive attitude and maintaining Speed, Energy and Optimism • Proficiency in Retail Math, KPIs and Microsoft Office • Fluent English We are an Equal Opportunity Employer M/D/F/V — The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [email protected]. In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate. Compensation Range: 26,000.00 - 41,500.00 GBP