Sales Supervisor

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! — JOB PROFILE: Sales Supervisor REPORTS TO: Store Management MAIN JOB OBJECTIVE To achieve personal and store sales goals, and to develop lasting client relationships. To provide team supervision and guidance, complying with all company policies, procedures and directives. To ensure the highest level of customer service standards are maintained at all times. RESPONSIBILITIES SALES GENERATION: • Meet personal and store sales goals • Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales • Utilize elevated levels of sales and service to maximize sales performance • Demonstrate an in-depth knowledge of the merchandise • After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction • Ensure all sales related policies and procedures are maintained • Maintain a keen interest in the fashion industry and market trends CUSTOMER SERVICE: • Support and encourage team to provide the highest level of customer service • Build and maintain repeat clientele by utilizing personal client book and assisting team with utilizing their client books • Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction • Assist sales associates with various customer service issues OPERATIONS: • Collaborate with store manager in areas of risk management, physical security, store cash controls, and inventory management • Assist in the training of sales team in all areas of appropriate register usage and maintenance • Understand and properly execute all management register functions • Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork • Participate in inventories MERCHANDISING/VISUAL: • Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times • Assist in the implementation and maintenance of all merchandising/ visual directives • Ensure deliveries are properly processed in a timely manner • Identify product concerns in a timely manner • Communicate inventory needs to support the business goal HUMAN RESOURCES: • Ensure image and grooming standards are professional and reflective of the brand image, at all times • Adhere to work schedule, inclusive of time and attendance • Support and assist in follow-up for all training programs and seminars — The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [email protected]. In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate. Compensation Range: 32.000,00 - 49.000,00 EUR