Balenciaga Store Director

Summary About us Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique. Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity. In 2021, Balenciaga’s 50th Couture collection—the House’s first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance. From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director. In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga. Job Description We are currently seeking a Store Director who will report to the Retail Manager Italy for our Flagship store in Milano Montenapoleone. Your opportunity You will be responsible for driving the store’s performance and ensuring operational excellence. You will lead and develop your team towards high performance, ensure the highest standards of client service, and actively contribute to the visibility and expression of Balenciaga’s current brand image and vision. How you will contribute Your responsibilities will include: Commercial Performance & Client Excellence • Drive the store’s commercial performance, ensure accurate and comprehensive reporting, and provide recommendations tailored to the market and the strategic vision for growth. • Ensure an impeccable level of client service, fully aligned with the Maison’s standards. • Support and coach the team in promoting Ready-to-Wear and providing comprehensive styling advice. • Ensure strict compliance with retail procedures, including operations, cash management, compliance and quality standards. Leadership & Team Management • Lead and develop your team through individual and collective coaching, morning briefings and performance evaluations. Act as the in-store liaison with the Training team. • Lead recruitment processes, oversee onboarding and ensure each team member embraces Balenciaga’s values and vision. • Manage day-to-day staff operations, including schedules, discipline, appearance and leading by example. Clienteling & Market Knowledge • Build and develop a strong portfolio of loyal clients and brand ambassadors, while continuing to grow both the local and international client base. • Implement high-quality CRM initiatives, demonstrating a strong understanding of client expectations and behaviours. • Provide structured feedback and insights from the boutique, including client expectations, local trends and qualitative feedback on products and collections, providing key information to support Retail management. Merchandising & Brand Image • Ensure collections are presented in strict accordance with Merchandising guidelines. • Guarantee visual consistency and the appropriate expression of the Maison’s identity throughout the sales floor. Store Operations & Compliance • Take responsibility for all store controls, including internal organization, compliance, and safety and quality standards. • Oversee stock management, including replenishment, inventories, discrepancy investigations and the smooth flow of merchandise. • Ensure the accurate management of repairs, after-sales service cases and alterations. Who you are • Experienced in managing a luxury boutique and leading performance-driven teams. • Excellent interpersonal skills, with a strong sense of service and highly developed listening skills. • Responsive, accountable and well-organized, with a natural sense of presentation and persuasion. • Strong existing client portfolio and an in-depth knowledge of the local clientele. • Comfortable with digital and IT tools, with a genuine passion for fashion and strong product sensitivity. • Fluent in both Italian and English; a third language would be an asset. What we offer • National Collective Labour Agreement (CCNL): National Collective Labour Agreement for Employees of Companies in the Tertiary Sector, Distribution, and Services. • Category: Manager (Quadro) • Indicative salary range: €85,000–€95,000, depending on the candidate's experience. • Variable Annual Bonus: Eligibility to a variable annual bonus linked to the achievement of individual and company objectives, in line with current company policies. • Sales incentives: Eligibility to participate in the Company's monthly collective sales incentive scheme, in accordance with the applicable company policy. • Benefits: In addition to the benefits provided under the applicable CCNL and current legislation, employees are entitled to additional benefits and initiatives in accordance with the Company's policies in force. Why work with us? This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment. Diversity Commitment Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company. Job Type Regular Start Date 2026-10-15 Schedule Full time Organization Balenciaga Retail Italia S.r.l.