Retail - Service Manager, Service Management (Southgate)

THE TEAM The mission of the Service Department is to deliver highly efficient and elevated Service Counter experiences. THE OPPORTUNITY Aritzia is growing, and our Service team in Retail is growing with it. This is a unique opportunity to be part of the team responsible for delivering highly elevated service to support loyal, enduring relationships with the client. You will play a pivotal role in delivering Everyday Luxury experiences at the Service Counter. You will ensure the team is being present and engaging in service interactions, maintaining our curated spaces, appreciating our clients, and exceeding their expectations. In addition, you will lead by example through demonstrating excellence in processing transactions, managing client services, and upholding exceptional organization to create memorable moments for clients. With people at the heart of everything we do, you will support your high-potential people to grow rewarding careers at Aritzia—while enjoying one yourself. THE ROLE As the Service Manager, you will lead the team to: • Deliver extraordinary experiences and make meaningful, memorable moments at the Service Counter • Match Clients with their product and direct them to the right Service Counter • Carefully prepare and package the product for an Everyday Luxury opening experience • Efficiently and accurately process transactions while preserving a world-class client experience • Accurately and efficiently manage the end-to-end process of services, supporting with notifying clients of their incoming services, consistently auditing services, and proactively resolving opportunities to mitigate impacts to the client experience • Run seamless Service Counter operations to ensure clients are serviced as quickly as possible and product is returned to the sales floor THE QUALIFICATIONS The Service Manager has: • Proven skills, education, and/or applicable certifications • Previous experience operating a point-of-sale system is an asset • A commitment to learn and apply Aritzia's Values, Business and People Leadership principles • The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes • The ability to set clear objectives and inspire the team • The commitment to continuously learn and develop oneself and inspire growth in others • A dedication to quality and investing in results that add value to the business at all times • A deep understanding and commitment for the industry in which we operate • A great sense of style, representing Aritzia’s brand, aesthetic and style fundamentals while setting trends and influencing culture THE PERKS Some of the industry-leading benefits you will receive working at Aritzia: • If applicable in location: A-OK Café – Our world-class café located on-site • Product Discount – Maybe you’ve heard of our famous product discount? You have now. • Aritzia Virtual Wellness – Because your health, happiness, and safety matter – 24/7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial. • Aspirational Workspace – Our boutiques are specially designed to be places of beauty, creativity, and inspiration. From the product to the art to the music pumping through our top-of-the-line sound systems. It’s all part of the Everyday Luxury experience you – and our clients – deserve. ARITZIA Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team. We’re committed to making your experience positive and transparent. Please note, our recruiters will only contact you using an @aritzia.com email address. If you receive recruitment-related messages from other domains, please disregard them.