Offres d'emploi de 1099 Maisons — Mode, Luxe, Beauté & Horlogerie

Purpose & Overall Relevance for the Organization Support the business in order to achieve sales and market strategy objectives. Ensure a reliable, adequate and competitive customer service level for all assigned customers of the channel (adidas). Responsibilities • Provide independent Account operations support to all assigned customers in specific market. • Support communication with customers via all relevant communication channels (e-mail, tickets, phone) and providing information such as related to orders and articles and compiling various order-related analyses at the request of customers or Sales. • Working in close cooperation with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment) when dealing with the following topics: • Backlogs, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, etc. • Returns and complaints. • Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales. • Coordinating new customer set-ups and changes to customer master data, customer number closures, order blocks as well as changes to and withdrawal from associations, in cooperation with Finance, IT and Customer Master Management. • Setting and/or authorizing order and invoice value date in accordance with the applicable value date and signature regulations. • Perform order book management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitoring electronic receipts for errors and correcting these errors using the tools provided. • Work in close collaboration with dedicated customer portfolio, performing calls, analysis and sharing information with sales. • Coordinating special handling for new requests and support in the processing of returns and complaints. • Extensively tracking carrier deliveries and parcel deliveries and initiating escalation in the event of delays and irregularities. • Requesting return and/or intermediate transport from the logistics partners. • Finding solutions for problems in cooperation with interfaces (warehouse, forwarding companies, product management, procurement, returns department) to prevent complaints. • Independently processing and providing final clarification of outstanding charges and invoice reductions on the part of the customer. • Processing damage reports and notifying the Insurance department of transportation damage and losses. • Recording all processes in the CRM system and logging this information in the statistics for the purposes of status monitoring and KPI analysis. • Preparing the necessary documents in compliance with the applicable signature regulations for recording credits and debits. • Working in close cooperation with the Sales team and supporting them in customer service by providing specific expertise in the processes involved. • Performing special tasks, e.g. SMU business, special conditions, trade agreements, customer-specific management of deliveries for campaigns, promotional goods, launch articles, etc. • Standing in for and supporting colleagues working in other groups within Accounts & Sales Operations. • Support direct management with analysis and improvements. Such as Problem-Solving preparation, controls review and implementation. • Support direct management in case of vacation, business trip, or absent. Key Relationships • Customers • Sales Management Team • Logistics • Global Operations (Purchasing, Planning, Warehouses, Customer Fulfillment, Inbound and Outbound) • Credit & Collections • Market Finance • External providers Knowledge, Skills, and Abilities • A strong Customer Service focus and excellent communication skills. • Advanced working knowledge of MS Office, SAP/CRM and Business Objects. • Advanced English and German knowledge (written and spoken). • Understanding of costs and of sales generation. • Process-oriented mindset and in-depth understanding of complex correlations. • Proactive, Autonomous, and independent working style. • A high level of problem-solving ability. • Ability to contribute to a team environment where performance is measured. • Experience in working under pressure to meet deadlines and conflicting priorities. Requisite Education and Experience/Minimum Qualifications • University degree in Commerce/Business Administration/Finance/ Controlling or similar. • 3+ years’ experience in providing customer support in the field of customer service, sales or logistics

Sr Specialist Gbs Acct & Sales Ops (German Speaker) - Temporary Position