IT Apprentice

Your Tasks • Installing, configuring, and troubleshooting hardware and software components, such as Notebooks, Mobile Devices Printers, Scanners, M365 and other bespoke software(s) used in the local business. • Monitoring, testing, and optimizing the performance, availability of IT systems using various tools and reporting any issues to 2nd Level teams. • Providing technical support and assistance to users and clients, either remotely or on-site, by diagnosing and resolving issues, answering queries logged via ticketing system, and offering guidance and advice. • Planning, designing, and implementing IT projects based on requirements of stakeholders and deliver optimal solutions in line with global policies and standards. • Managing and maintaining IT resources, such as hardware, software, data, and licenses, by keeping inventory, documentation, and records. • Researching and evaluating new technologies, products, and trends, and recommending solutions that meet the needs and goals of the organization. • Collaborating and communicating with other IT professionals, vendors, and stakeholders, by participating in meetings, presentations, and training sessions, and sharing information and feedback. • Working with our global IT organization “Beiersdorf Shared Services (BSS)” to deliver updates and changes to local business and provide training where required. Your Profile To be successful as an IT apprentice you must have passed Grade 4 or above in Maths and Grade 5 or above in English , an interest in technology, possess great time management skills and enjoy solving problems. You will also have excellent interpersonal skills and build good relationships with colleagues, and ultimately make a lasting impression. At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin and Elastoplast. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society. Level 3 Apprenticeship IT Support Technician We are searching for a driven, enthusiastic IT apprentice to join our team. We will provide on the job training and development so that you can gain hands on experience within a fast paced, multi-national IT environment. As IT Support Technician Apprentice you will provide IT technical support across our Northern Europe Management Unit (MU) ensuring quality and efficient IT Service Delivery in line with Beiersdorf Shared Service (BSS) Standards and Policies. You will work with 7 NOE sites, 3 in UK (Beiersdorf HQ and Distribution Centre in Birmingham, La Prairie/Chantecaille HQ in London & remotely with Denmark, Finland, Iceland & Sweden) supporting 400+ employees. Additional information At Beiersdorf, we see you as a person – far beyond your title or role. Our goal is to provide the flexibility and support you need for your professional and personal success through our work environment. • From £20,000 per annum • Bonus • Discounts on products • Hybrid working • 25 days holiday (buy & sell holiday) • Free head office parking At Beiersdorf, we believe that every individual brings unique perspectives, experiences, and strengths that deserve to be valued and celebrated. We are committed to fostering an inclusive and supportive environment where everyone feels empowered to be themselves, thrive in their role, and work in ways that enable them to succeed. Through flexibility, understanding, accessibility, and meaningful support, we aim to ensure that all colleagues feel respected, heard, and able to reach their full potential. We are committed to providing an inclusive recruitment experience and are happy to discuss any reasonable adjustments at any stage of the process to support you.